Objective
The Customer Service Representative provides an excellent customer experience for potential and existing customers. Identifies opportunities and coordinates with agency for follow-up. Assists the agency owner with attaining agency service goals.
Customer Service
- Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
- Drives customer satisfaction by following the American Star best practices: Personal Insurance Review, rate revision notification and claims process- Will be making calls to set appointments and follow-ups
- Processes changes to existing accounts and policies as customers request
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follow-ups by Customer Service representatives are made to ensure customer needs are addressed.
Agency Operations
- Schedules appointments with existing or prospective customers for agent, office manager, and other agency employees
- Performs daily administrative functions to assist the agency owner, office manager, or other agency employees
- Assists with set up, and execution of agency events
Insurance Sales
- Identifies cross-selling opportunities during customer interactions, and takes appropriate action
- Contacts appropriate business partners for guidance when needed
Education/Licenses/Designations
- Required by state statutes to have proper insurance licensing to sell, solicit, or negotiate insurance products. This position must have at least one qualifying line of authority: Property and Casualty with Life and Health being beneficial
- Valid driver’s license required
Role Requirements
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills
- Minimum High School diploma
- Licensed with KS for Property, Casualty
Working Conditions
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Topeka, KS 66604: Reliably commute or planning to relocate before starting work (Preferred)
Education:
License/Certification:
- Ks License for Property and Casualty (Preferred)
Work Location:
Work Location: One location