Customer Service Representative
Employment Type : Full-Time
Job Duties:- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner, while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
*To be considered for a Work At Home (WAH) position, the following criteria is required*- A dedicated workspace which is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
- Applicant must be located within 40 miles from an iQor location.
We Provide the equipment while you work for us- Internet
- Hardwired Cable or Fiber Optic connection (no wireless)
- Modem must be able to direct connect to PC or laptop during working hours
- Minimum 10 mbps download / Minimum 5 mbps upload speeds
We offer:- $12.15 per hour
- Paid Training
- Medical, Dental, & Vision
- Paid Time Off
- Career development and advancement opportunities
- 401(k) plan
- Fun, Friendly, Open, Team Oriented work atmosphere
Job Duties:- Answer incoming customer inquiries
- Temporary Work from Home until site reopens
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Requirements:High school Diploma or equivalentAt least 6 months of experience in customer serviceAbility to develop rapport and demonstrate a caring attitude.Excellent data entry and internet navigation skills.Must be detail-oriented.Dynamic interpersonal and judgment skills.Professional demeanor and dependable work ethic.Ability to work in a fast-paced environment and multi-taskAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran