Customer Service Representative Details

Customer Service Representative

Twin Disc Incorporated - Racine, WI

Employment Type : Full-Time

Join our growing Customer Service Team and join the company that has been changing the way the world works for over 100 years!


TWIN DISC, Inc. has a proud history of engineered transmission and propulsion solutions for equipment that fuels the world, feeds the globe, and creates our societies’ infrastructures. Through the ingenuity of our employees, we’ve built a strong company that is respected throughout the world and is a leader in the markets we serve. We are currently looking for a Customer Service Representative.

The Customer Service Representative manages the customer service order transactions for assigned product lines and serves as the main communication link between the company and the customer. This includes entering, changing and expediting orders, as well as monitoring orders and delivery status in relation to customer requirements.

Requirements:

• A Bachelor’s degree in Business Administration or a related field, or an Associate’s degree with equivalent experience, preferred
• Customer service experience desired, but not required
• Proficiency in Microsoft Office Suite
• Ability to learn an MRP system
• Excellent written and oral communication skills and listening skills
• Ability to discuss and resolve difficult customer situations
• Strong interpersonal relationship skills and listening skills that allow being able to work with people in all levels of the organization and across Twin Disc foreign subsidiaries
• Strong organizational and coordination skills
• Excellent problem solving skills
• Superior accuracy, attention to detail, and follow-through skills
• Excellent customer service skills

Benefits include: Health, Dental, Vision, Disability & Life Insurance; Flexible Spending Accounts, Health Savings Account, 401(k), Corporate Bonus, Vacation, 13 Paid Holidays, which includes Christmas Shutdown, Tuition Reimbursement, On-site Nurse

Employer is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, gender expression, national origin, race, religion, sexual orientation, or veteran status.
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