REPORTS TO: Branch Manager
FLSA: Non-Exempt
Position Summary:
We are currently seeking a qualified and experienced Customer Service Representative to join the HornerXpress team in Port St. Lucie, FL. The right candidate for this role will be a team player who enjoys working with customers and teammates to place orders, answer customer questions and resolve issues. Excellent data entry and problem-solving skills are required. This is a ‘floating’ position which requires working at the other branches in the area as needed, i.e., Riviera Beach, Vero Beach and Stuart.
Key Responsibilities:
- Provide excellent customer service by telephone, email and in person.
- Contact customers and advise them of upcoming events, new products and other business-related matters
- Accurately take and enter orders and price quotes into FACTS program
- Pull orders quickly and correctly
- Help drivers and check out trucks
- Maintain accurate records of special orders and back orders
- Accurately complete credit forms
- Run customer reports
- Process returns
- Communicate needs of products, supplies and other necessities to appropriate department managers
- Maintain sufficient stock of all office supplies necessary to complete daily tasks without interruption
- Recognize parts and products without written descriptions and part numbers
- File and maintain accurate department records
- Keep work area clean and organized at all times
Seek and achieve continuous personal and professional growth through ongoing industry training and education. Other Requirements:
- Positive, enthusiastic and flexible attitude
- Strong communication skills
- Ability to multitask
- Proficient in Microsoft Office
- Bi-lingual a plus
- Customer Service experience required
- High level of professionalism
- Attention to detail
- Ability to work in a fast-paced environment and adapt to the changing needs of the branches
- Excellent problem-solving and people skills required
- Must be able to work independently and in a team
- Able to lift up to 50lbs
- Pool industry experience a plus
- Strong commitment to the Team Horner Value System
Compensation & Benefits:
- Participation in the Team Horner Employee Stock Ownership Plan
- Tuition reimbursement
- Ongoing industry training
- Yearly performance and long service awards and events
- Paid time off: Holiday, Vacation and Personal
- Health, dental and vision insurance offered
- Short/Long term disability insurance offered
- 401K and Roth offered
- Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
- Positive and friendly work environment
- Merchandise discounts
…and so much more!
Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all. We are a Drug-free Workplace.