Customer Service Representative
Employment Type : Full-Time
The Nothing Bundt Cakes (NbC) Crafter applies the finishing decorative touches to our frosted cakes and assembles orders to ensure accuracy and the highest-quality presentation for our guests. Following strict proprietary methods and food safety standards, the Crafter customizes cake and balloon orders with the appropriate decorations and packaging based on each guest’s unique celebratory occasion. The Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Plano Hours of Operation:
Monday -Friday: 9am -7pm
Saturday: 10am-6pm
Sunday: CLOSED
Accountabilities/Duties:
- Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
- Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
- Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
Core Values and Competencies:
- Servant’s Heart
- Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- Spirit of a Champion
- Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
- Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
- Can understand written and oral directions, interpret instructional documents such as order tickets, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities.
- Has the capacity to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers, and can stand for extended periods of time.
Education, Certifications and Work Experience Requirements:
- Applicants must be 16 years of age or older.
Work Availability: Morning, afternoon, and evening shifts available. We close at 7pm. Full Time or Part Time.
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.