Job Description
- Promotes the success of rental agency by ensuring the timely and accurate capture of reservations, processing of financial transactions, agency processing and transmittal of reservations, relocations, and problem resolution support.
- Maintain and enhance the brand reputation by personally addressing and resolving customer service issues with customers, resorts, and vendors.
- Responsibilities also include displaying and executing the Hospitality with Heart behaviors of a Client employee.
Responsibilities:
- Processing reservations, entering them into the system, processing cancellations and refunds as well as daily documentation.
- Provide customer service and resolution for escalated issues.
- Work directly with customers, resorts staff, call center staff, vendors to investigate and negotiate resolutions for referred customer service issues.
- Monitor team phone line for incoming customer service, customer service certificate reservations, and third-party reservations support.
- Administer Payment Issues.
- Process reservation denials and cancelations for reservations booked via third parties where the credit card payment was declined, contacting guest or the third party as appropriate.
- Provide support to resort staff and customers in case payment information questions are raised.
- Performs other duties as needed.
Qualifications:
- High School Diploma
- One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service oriented industry.
- Demonstrated ability to work under pressure
- Possesses good written and oral communication skills
- Ability to multitask and to work in multiple computer systems
- Familiarity with accessing, navigating, and filling out forms online
- Technical Skills: Moderate proficiency using Microsoft Excel, Microsoft Word
Please submit your resume for consideration. Once submitted, feel free to contact for additional information.
Job Type: Contract
Salary: $16.00 per hour
Schedule:
Ability to commute/relocate:
- Orlando, FL: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location