Customer Service Representative Details

Customer Service Representative

The Shield Companies - Norristown, PA

Employment Type : Full-Time

Overview: EcoShield, a Shield Co. affiliate, is currently hiring for Customer Service Representatives in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. Our Customer Services Representatives, or CSRs, work closely with our internal teams to ensure our customers are satisfied with our services.
Pay and BenefitsFor this role, we offer hourly base pay starting at $15.00, paid time off (sick leave, vacation, and holidays), and benefits including medical, dental, vision, voluntary life, and a 401(k)! If this opportunity interests you and you meet the criteria below, we encourage you to apply!
The Shield Co. is an equal opportunity employer.Responsibilities:What will I be doing in this position?Customer Service Representatives take and handle a high volume of phone calls, emails, and SMS messages all while delivering a best-in-class customer experience. They are committed to quality and pride themselves in the details. They are friendly and upbeat when corresponding with customers and peers. The primary responsibilities of the CSR position include:

• Scheduling and routing Technicians to appointments
• Providing amazing customer service through multiple modes of communication
• Building positive relationships with peers, technicians, and sales professionals
• Completing audits and running and analyzing reports, as assigned
• Following up with customers and checking for overall account satisfaction
• Notating detailed customer notes on accounts

Physical Demands and Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is low to moderate.

Qualifications:Am I qualified for this position? You are if you have the following:

• Complete a background check and drug screen that produce acceptable results
• Have a commitment to honest and exceptional customer service
• Be willing to work Monday - Friday, alternating Saturdays and some holidays

Specific consideration will be given to candidates who meet the above qualifications and:

• Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
• Proficient with the Microsoft Office Suite
• Able to type 60 WPM