Customer Service Representative Details

Customer Service Representative

Canyon Creek Cabinet Company - Monroe, WA

Employment Type : Full-Time

We are currently hiring a Customer Service Representative at Canyon Creek Cabinet Company!

Full-time, 40 hours/week, expected overtime during peak season
Day Shift: 8am to 5pm

SCOPE OF POSITION:

The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond, ultimately creating a great customer experience and a delighted customer. The Customer Service Representative is the main point of contact for our customers and sales teams to help answer questions and resolve issues. Responsible for frontline communications with external and internal customers regarding orders, warranties and service, product related questions, inquiries, and account maintenance.

ESSENTIAL DUTIES:

• Answer incoming calls, emails, Salesforce case requests, and other inquiries according to department standards and provide appropriate response timely
• Effectively communicates with internal and external customers, sales representatives, and management
• Serves as key contact to Canyon Creek Cabinet customers in responding to inquiries including but not limited to order status, product information, claims / returns, order processing, account status programs, marketing promotions and processes
• Assesses problems, issues, concerns to determine appropriate course of action, and implement appropriate resolutions to both internal and external customers
• Ensures familiarity with the full breadth of Canyon Creek products
• Consistently demonstrates commitment to team, customer and driving for results.
• Process service requests, product returns, warranties for multiple product lines with a high level of speed and accuracy

ATTRIBUTES & CHARACTERISTICS:

• Promotes a ‘customer first’ mentality
• Demonstrates strong communication skills, listening, verbal and written
• Proficiency in computer skills including MS Office as well as working with databases
• Familiarity with Salesforce preferred but not required
• Familiarity with 2020 design software preferred but not required
• Solid organization skills including multi-tasking and follow-up
• Ability to handle negativity and remain positive amid pressure
• Strong understanding of basic product knowledge
• Strong analytical reasoning and problem-solving skills
• Self-motivated and driven
• Team Oriented
• Ability to continuously learn and apply knowledge as our business continues to grow and change

WORK ENVIRONMENT:

Work is performed in a temperature controlled office with temperatures subject to normal environmental conditions.

At times hearing protection and safety glasses may be required, when entering the manufacturing area.

Work surfaces are primarily carpeted office areas with desk and work station provided. Personnel will primarily sit while performing their respective job functions, for up to 8-10 hours a day.

Canyon Creek Cabinet Company, located in Monroe, WA, is a leading manufacturer of stylish and affordable custom framed and frameless style cabinetry for any room in the home. Since 1981, Canyon Creek has been a recognized leader in the kitchen and bath industry, and we have won many industry awards for our cabinetry and environmental practices. We¹ve been focused on sustainable manufacturing for more than 20 years, and constantly look for better materials, ways to cut energy use, and create less waste. We are certified in a number of industry programs that recognize quality and environmental responsibility. We believe strongly in community and have been awarded for our ongoing efforts to be a good corporate citizen.

Our mission and values statement is truly a guiding standard, and we strive to fulfill the stated goals each and every day.

We have a unique, family-feel culture and pride ourselves on quality, craftsmanship and our team environment. We offer and encourage internal growth opportunities, as well as employee recognition and engagement activities.
At Canyon Creek Cabinet Company, we offer our employees competitive wages and excellent benefits including medical, dental, vision, as well as paid time off (PTO), paid holidays, life insurance and 401K options.

All offers of employment are contingent on passing a pre-employment drug screen and a criminal history background check.

Canyon Creek Cabinet Company is an equal opportunity employer as it relates to all aspects of employment. Discrimination is prohibited on the basis of race, color, creed, religion, national origin, sex (gender), age, disability, veteran status, genetic information, family medical history, sexual orientation, gender identity, or other status protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location:

• One location

Company's website:

• www.canyoncreek.com

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place