Customer Service Representative Details

Customer Service Representative

DHL | Supply Chain - Maryville, TN

Employment Type : Full-Time

Dispatcher needed for leading logistics company in Maryville, TN. Responsibilies will include: scheduling carriers for inbound and outbound shipments, enteracting with truck drivers on a daily basis, and entering shipments into the customers SAP system. Being able to multi task and time managment skills a plus.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Brand: DHL
Address: 554 National Rd Maryville, TN - 37804
Property Description: 4018 - Maryville TN NCRC
Property Number: 4018