Customer Service Representative Details

Customer Service Representative

Public Storage - Malden, MA

Employment Type : Full-Time

Company Description

Public Storage is committed to providing a safe environment to the public, our customers, and our family of employees!

We are Public Storage, the self-storage industry leader established in 1972. And with over 2,500 locations across 38 states, we’re still growing! We continue to shape the way the industry operates by offering innovative new ways for customers to secure storage space. With online rentals and additional contactless options, there’s never been a more exciting time to join our team. And, we’ve transitioned to a socially-distant business model, so you don’t need to worry about training as part of a group or working in a crowded space. You will learn about our safety guidelines and many in-store precautions designed to keep you and our customers safe, because your health and well-being matters to us and we don’t take it lightly!

Full-Time & Part-Time Positions Available - No Nights!

As a Property Manager, you provide superior customer service and a positive experience to all customers, but not in the early morning or late at night. You enjoy providing solutions to customers and selling products and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are at a quality you can be proud of. If this is you, you have found your fit; our full-time Property Manager position is perfect for you and we will train you to succeed!

• Work independently at multiple locations within your District; spend time both inside and outside our property offices.
• Make sure your customer service skills translate into a positive move-in experience; get customer reviews that will make you proud!
• Recommend storage solutions and assist customers with their storage needs.
• Perform cleaning and maintenance, such as keeping surfaces and high-touch areas clean; sweeping, mopping, picking up trash and wiping windows.
• Make customer calls to answer questions about their account and collect payments.
• Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent.
• Manage, audit, balance cash drawer; prepare and make daily deposits.
• Take pride in the appearance of your property; maintain a clean and debris-free location.
• Sell packing and moving supplies.
• Exceed company goals and expectations at your assigned properties and get rewarded for it!

Job Benefits

• Full-time Work Schedule between 9:30 am and 6:00 pm
• 20 hours a week to qualify for benefits
• 9:30 am to 6:00 pm
• Benefits - medical, dental, vision, 401(k), Paid Time Off, Sick Time
• Best-in-class training - learn a variety of skills and build your resume
• Career progression opportunities
• Hourly rate of $14.50
• On-site company housing at many locations
• Safe, socially-distant work environment

• Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies.

• All your information will be kept confidential according to EEO guidelines.