Customer Service Representative Details

Customer Service Representative

BVS Home Experts - Katy, TX

Employment Type : Full-Time

BVS Home Experts is Seeking the Voice of Our Company for the Katy and West Houston Area

The Role

Book service appointments and do whatever is necessary to promote customer satisfaction.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• 8:00 am-5:00 pm Monday through Friday and On Call Rotation after hours and weekends.

Competencies for Success

• Develop a proven history in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Initiative-taking, flexible, and great attitude on life.

Compensation

• $12-$17 per hour depending on experience, commission pay, and bonus.
• Medical insurance, vacation, and 401K

Do you have a great attitude and love talking to people?

This could be the perfect job for you.

Please apply now if you feel you can be the "Voice of Our Company"!