Customer Service Representative Details

Customer Service Representative

Tilebar/Soho Studio - Inwood, NY

Employment Type : Full-Time

We are here to revolutionize the tile industry. By implementing an innovative online platform paired with unmatched product and customer service, we've made it easier than ever to shop for and specify beautiful, sustainable tile. Our tireless commitment to innovation, transparency, and sustainability have not gone unrecognized. With an innovative product, an ambitious team, and a simple mission, we're changing the way our clients think about tile.

TileBar is a young, exciting, fast-growing luxury home decor brand in Long Island. We design and sell all kinds of unique tile products, primarily through our website, tilebar.com. We've got a great work environment, fun people, and plenty of pizza. We are looking to fill a position in our customer service and sales department, located in our beautiful Inwood, Long Island headquarters (near JFK). This is a full time salaried job with benefits - daily catered lunch, health insurance, 401K matching, and more. Join us at TileBar and join an online revolution! (If responding to this job post, please include in the subject line or body of your email the answer to the following question: "What is your favorite cereal?" Bonus points if you can explain why.)

The Role

• Communicating with and assisting customers via phone, email, and/or live chat
• Providing the phenomenal care for clients that TileBar is built on
• Administrative responsibilities such as order or return processing
• Representing the TileBar brand every single day in every single interaction.

You're a Great Fit if You.

• Are a confident top-performer who’s psyched to work in a fast-paced environment
• Love design and home improvement
• Are passionate about helping people
• Are a creative who’s also business minded - this job takes someone who possess both

What We're Looking For

• Computer savvy
• Proven ability in customer service
• Strong organizational skills with an attention to detail
• Have exemplary time management skills
• Ability to master various systems and programs
• Are a self-starter and don’t need any hand holding, but can take feedback well and are comfortable giving it as well
• Don’t mind getting dirty and having fun working in and around building materials and factories
• Are fun, passionate and learn quickly
• Appreciate design and see the beauty around you

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Order Processing: 2 years (Preferred)
• Call center: 3 years (Preferred)

Communication method(s) used:

• Email
• Phone
• Chat

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place