Customer Service Representative Details

Customer Service Representative

Merchants Distributors, LLC - Hickory, NC

Employment Type : Full-Time

Overview:
Schedule
Responsibilities:

• Answer telephone calls and log all calls in HEAT CRM.
• Accountable for telemarketing sales to customers including contacting customers to solicit orders.
• Coordinate product delivery, billing, and payment of product sold.
• Develop and maintain sales tracking sheet for product sold.
• Provide support in problem resolution of order questions, billing, and invoicing of product.
• Support Sales/Marketing Department by communicating programs and services for both current and potential customers.
• May be required to perform other tasks as assigned by management.
• Alert appropriate departments on issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
• Key credit request and arrange pick up or credit for product or services.
• Provide clerical support within department.
• Qualifications: Dependable with an excellent attendance record.
• Above average communication skills.
• Above average knowledge with symbol unit technology.
• Proficient knowledge of EPOS order collection software and processes.
• Above average knowledge to explain MDI statements, invoices, and recaps.
• Proficient knowledge of OnDemand and Visual Info.
• Proficient knowledge of Cisco Agent call center system.
• Above average skills in problem resolution.
• Above average skills to meet deadlines and work in a fast-paced environment.
• Proficient in Microsoft Office and ten key.
• Proficient knowledge of HEAT CRM software.
• Demonstrate a sense of urgency in creating customer satisfaction.
• Self-motivated and be able to work without a lot of supervision.
• Must be able to work flexible hours.

Management Reserves The Right To Adjust Accountabilities And Schedules To Satisfy Business NeedsQualifications:

• 
  Dependable with an excellent attendance record.

• Above average communication skills.

• Above average knowledge with symbol unit technology.

• Proficient knowledge of EPOS order collection software and processes.

• Above average knowledge to explain MDI statements, invoices, and recaps.

• Proficient knowledge of OnDemand and Visual Info.

• Proficient knowledge of Cisco Agent call center system.

• Above average skills in problem resolution.

• Above average skills to meet deadlines and work in a fast paced environment.

• Proficient in Microsoft Office and ten key.

• Proficient knowledge of HEAT CRM software.

• Demonstrate a sense of urgency in creating customer satisfaction.

• Self-motivated and be able to work without a lot of supervision.

• Must be able to work flexible hours.