Customer Service Representative Details

Customer Service Representative

Pella Boston - Haverhill, MA

Employment Type : Full-Time

Pella Boston Windows & Doors

We are seeking an energetic and talented individual who can bring their skills and experiences to our Pella team! If you are detail oriented and love to control each step within a complex process, this is the perfect position for you.

The Customer Service Representative plays a critical role in ensuring that every customer engagement is a world class experience. You will oversee all facets of the “Pella experience” from post-sale through post-installation while providing excellent customer service.

This role is one of the best entry points to jumpstart your career with Pella, one of the premier companies and brands within the home construction industry.

We offer:

• Competitive hourly rate
• Full Benefits package including Medical, Dental, Vision, 401K and Life Insurance
• Positive, supportive, and fun team environment

Job Summary:

• Responsible for coordinating the booking, order entry, purchasing, scheduling, releasing, delivery, and installation of customer orders in a timely manner.
• Responsible for managing retail replacement projects from the point of contract through to resolution of post installation service issues.
• Manages shortages, sets up service paperwork and ensures that each detail in a customer order is addressed.
• Works closely with sales force, order verification specialists, independent contractors, warehouse personnel, delivery personnel and customers.
• Must be able to work well in a team environment.

Qualifications:

• 6 months to 1 year of customer service experience
• 6 months to 1 year of experience utilizing a multiple computer systems to maintain customer accounts
• Ability and desire to work independently while working as part of a highly collaborative team

As an individually owned Pella branch we are committed to excellence, which has helped to propel Pella into one of the most successful window and door manufacturers in the U.S. and Canada. Pella Corporation, is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. The company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship.

Apply today to learn about your future as a team member of Pella Windows and Doors!