BASE PAY + COMMISSION
About the Job: Zips Car Wash is looking to hire a Customer Service Representative.
Ideal Candidates: Have a friendly, upbeat attitude, the ability to multi-task, enjoys working in a fast-paced environment, and is
Base Pay Rate: $9.00 – $11.50 depending on experience and job level. Top CSAs earn $25+ / hour total pay after commission.
Commission Plan: Earn extra income for every membership sold! We offer the highest paying commission program in the industry. motivated by extra earning potential through a lucrative commission plan.
CRITICAL FOCUS AREAS: Profits:
- Damage claims are reduced.
- Conveyor speed is maintained.
- The movement of customer vehicles onto the conveyor is quick and safe.
- Provide favorable presentation to company standard.
Customer Satisfaction:
- Customers enjoy a friendly consistent experience while working onsite.
- The site is clean and uncluttered.
- Customer questions are answered correctly, quickly and in a friendly manner.
Organizational Capacity:
- Define your career path.
- Ensure safety procedures & standards are followed at all times.
- Learn to perform every function at the car wash.
- Learn how to assist and train new customer service attendants.
- Ensure all the steps of the customer service attendant procedures are followed correctly.
- Continually learn how to maintain and repair car wash equipment.
- Ensure communication is happening according to company requirements.
PRIMARY DUTIES:
- Production of Wash.
- Load every customer vehicle according to company policy.
- Facilitate the efficient process of customer vehicles by following the correct procedure for every vehicle through the car wash.
- Guide on customers using distinctive and clear hand signals.
- Maintain eye contact and smile.
- Review the entrance end sign instructions with every customer.
- Give the customer “two thumbs-up” sign when their vehicle is placed correctly and ready to start the wash process.
- Continually clean all areas of the car wash between guiding customers onto the conveyor.
- Perform preventive maintenance on the car wash equipment.
- Perform minor equipment repairs as trained and directed.
- Keep personal appearance clean and uniform neat in appearance.
- Consistently and correctly uphold company policies.
- Attend and actively participate in meetings and training sessions when available.
- Performs other related duties as required and assigned.
SKILLS:
- Learn to communicate effectively with managers, co-workers and customers.
- Attend and actively participate in meetings and training sessions when available.
- Manage all monetary transactions to include bank deposits and pay station reconciliation.
- Assist in Managing Spare Parts Inventory.
PHYSICAL DEMANDS:
- Working in all types of weather conditions.
- Ability to be on your feet for long hours at a time.
- Ability to lift 50 pounds.
REQUIREMENT:
- Must have High School Diploma or Equivalent (or currently attend school).
- Enjoy working with Customers.
- Ability to work flexible hours including weekends.
- Ability to be courteous and act in a professional manner.
Job Types: Full-time, Part-time
Pay: Up to $14.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Company's website: