General Purpose:
- Ensure customer experience in Corsair Webstore and Corsair Warranty RMA service is at world class level
- Ensure all efforts are expended to meet/exceed customer product delivery and return expectations
- Handles all customer inquiries in the best interest of the consumer and Corsair
Position Summary, Responsibilities and Expectations:
- Act as a first point of contact for consumer inquiries via Zendesk CRM
- Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization
- Maintain professional internal and external relationships that meet Corsair’s core values
- Aptitude and interest in constantly seeking ways to improve the customer experience
- Effectively communicate and execute Corsair’s Limited Warranty Policy
Essential Skills and Experience:
- BA/BS preferred, or combination of education & work experience
- Language skills: Fluent in English. Bilingual a plus
- Experience in a multichannel (phone, or email, CRM, live chat) Customer Service role preferred
- Exceptional written and verbal communication skills
- Ability to work under pressure and to deadlines, independently and as a team
- Ability to prioritize and demonstrate attention to detail and accuracy in order processing
- Enthusiastic and dependable
- Experience with Oracle EBS, SAP Hybris and Zendesk a plus