Customer Service Representative Details

Customer Service Representative

COSENTINO - Fairfield, NJ

Employment Type : Full-Time

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

At Cosentino (www.cosentino.com) we are looking for a Customer Service Representative to join our Distribution Center located in Fairfield, NJ. The Centers are an example of Cosentino’s total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.

You will join a company:

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

As a Customer Service Representative, we expect you to deliver an excellent excellence in Customer Service through fast and accurate processing of orders. and while acting like a You will be a key liaison between our customers and our company assisting them with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery scheduling, order confirmations and keeping their account up to date in respect to receivables.
You are going to To be successful on in this position if you are excited to help both external and internal customers being patient, empathetic and passionately communicative to all. We expect our Customer Service Representatives to put themselves in our customer’s shoes and advocate for them when necessary. As a Customer Services Representative you will be working with different tasks:

Organization and Administration

• Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records.
• Manage and maintain the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging attending to daily visitors and events, recording each visitor/event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
  

Customer Service

• Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading ivewings viewings & reservation of specific material slabs, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.
• Provide customer support over the phone, face-to-face, and via email.
• Perform analysis in SAP as requested by the GM, Operations Manager or the sales/promotion force.

EXPERIENCE
Required

• 2+ years of experience in Customer Service.
• 1+ year of experience with invoicing and order entry.

Desired

• Customer Service experience in construction, manufacturing, distribution or related industry experience
  

EDUCATION
Required

• High School Diploma/GED

Desired

• Bachelor’s degree in Business, Communication, Marketing or related fields.
  

KNOWLEDGE
Required

• Profeciency in Microsof Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)

Desired

• Use of SAP, ERP or Order system preferred.
  

SKILLS
Required

• Excelent Excellent customer service skills
• Ability to multi-task and work in an extremely fast paced environment
• Excelent Advanced written and verbal communication skills, both verbal and written.
  

PREFERRED BEHAVIORS
Required

• Self-confidence
• Flexibility
• Initiative
• Safety oriented
• Passion
• Respect towards others

Cosentino, the world's leading producer of Silestone® quartz surfaces, is a family-owned business. It focuses on the design, production, and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation, and environmental respect. The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials. Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.

Cosentino, and all its affiliated and subsidiary companies, are equal opportunity employers, and prohibit discrimination and harassment of any kind. Cosentino, and all of its affiliated and subsidiary companies, are committed to the principle of equal employment opportunity for all employees, and to providing employees with a work environment free from discrimination and harassment. All employment decisions at Cosentino, and its affiliated and subsidiary companies, are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where it operates. Cosentino, and its affiliated and subsidiary companies, will not tolerate discrimination or harassment based on any of these characteristics.

If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at (786) 686-5060 or at our email address: talentacquisition@cosentino.com.

Nearest Major Market: New York City
Nearest Secondary Market: Newark
Job Segment: Warehouse, Manufacturing