Customer Service Representative Details

Customer Service Representative

Enterprise Holdings - Denver, CO

Employment Type : Full-Time

Enterprise Rent A Car located at the Denver International Airport, has an exciting opportunity for a Customer Service Representative!
The Customer Service Representative will provide a high level of service and focus to our customers by assisting our clients (face- to- face) with all of their rental needs. Each interaction with our customers will walk through veryifing information, inspecting the condition of a reserved vehicle and going over our additional products beforing the customer signs the rental agreement. As a Customer Service Representative, you will gain knowledge through in person training, one- on- one development and a certification award to feel confident in any position during the rental process.
Starting compensation for this position is $20 -$22 / hour workin 40 hours a week

• Earn up to $800 / month in bonuses!

Our employees also enjoy a competitive benefits program (medical, dental, and vision benefits, PTO, etc.), an employee wellness program, 401K and profit-sharing, participation in a national discount program with numerous preferred partners, and employee-discounted rental cars for you and your family!
Responsibilities:

• Meet and greet customers in a friendly and timely manner
• Provide a high level of customer service by assisting customers and assessing their rental needs
• Assist to assess condition of rental upon return
• Understand and communicate rental terms and conditions, vehicle features and other services
• Provide directions and general assistance
• Process returns, check-ins and exit kiosk transactions
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications:

• Must be at least 18 years of age
• Must have a High School Diploma or G.E.D. required
• Must have a valid driver's license
• Must not have more than 2 moving violations and/or at fault accidents in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must not have any drug or alcohol related conviction (DUI, DWI, DWAI) on record within the past 5 years
• Must be able to work a 40 hour work week
• Must have at least 6 months prior customer service retail or administrative support experience
• Must be able to stand and work on your feet walking inside and outside in all seasons and weather conditions