Are you interested in a new career? We may be looking for you!
Trinity Highway Rentals, Inc. is hiring a Customer Service Representative in our Delray Beach, FL office!
In this role, you will be responsible for working with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
We welcome your ideas and your outstanding work ethic.
Join our team today and be a part of Delivering the Goods for the Good of All.TM
What you'll do:
- Serve as point of contact for customers, provide quotations, process orders and confirmations
- Lend support and provide assistance to the sales team
- Resolve questions/issues pertaining to product changes or returns
- Assist customers with the application process
- Assist with contract administration process
- Work with team members receiving instructions, guidance and directions
- Serve as a liaison to service and logistics department and prepare work orders
- Maintain contact with customers to confirm deliveries and pickups, location, and/ or changes to the schedule, and to ensure superior customer service
- Extensive use of Salesforce CRM for updating database and assigning follow-up tasks
- Assisting in the filing of work orders, sales orders, and invoices
- Conduct lead generation, industry research and marketing-related efforts
- Reviewing invoices for accuracy in billing
- Assist with inventory management
- Assist with new customer credit apps, tax exemptions, and vendor forms
- Perform routine assignments as needed
What you'll need:
- Bachelor's Degree or equivalent knowledge and experience, with a focus on inside sales
- Excellent oral and written communication skills
- Outstanding interpersonal skills for managing relationships with customers, coworkers, and management
- Ability to work with a wide-ranging and diverse customer base in many construction segments
- Experience with Customer Relationship Management technology
- Solid understanding of and proficiency with Microsoft Office
- Ability to work as a team member and in a teaming environment
- Ability to understand, identify and resolve customer issues required
- Proficiency with Time Management, Organization, and Multi-tasking
- High-energy, enthusiastic, and positive personality with a passion for customer service excellence
EEO/AA/Disabled/Veterans/Drug-free Workplace
Job Type: Full-time
Work Location: One location