Customer Service Representative
Employment Type : Full-Time
Overview
: USAP is seeking an analytical and self-driven Customer Service Representative to join our Dallas team. This position is responsible for research, resolution and communication of patient or provider inquiries and any follow-up required afterwards.
Job Highlights
:- May include call center responsibilities, including adhering to production and quality standards
- Answer incoming calls from patients, providers, and facilities
- Respond promptly to all written inquires and or notify the patient if there will be a delay in obtaining a final resolution
- Ensure documented notes related to any contact with a patient is documented and accessible throughout the applicable systems
- Maintain compliance with HIPAA regulations and requirements
- Perform invoice adjustments, choose the appropriate outcomes, and communicate with the patient regarding actions
- Collaborate, coordinate, and communicate in a professional manner across internal departments
NOTE: The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.Qualifications
:- Minimum completion of high school (i.e., diploma or GED)
- Minimum of two years of experience in the healthcare industry or customer service
- Bilingual English/Spanish may be required of some positions
- General knowledge of medical terminology, claims processing and appeals procedures
- General knowledge of CPT, ICD-9 and ICD-10 and ASA Codes
- Ability to communicate effective through written and verbal correspondence
- Strong problem solving, time management and decision-making skills
- Ability to handle deescalate high pressure situations and exhibit excellent customer service skills.
- Ability to work independently as well as part of a team
- Ability to use software, hardware and peripherals related to job responsibilities including MS Office
- Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone