Customer Service Representative Details

Customer Service Representative

Mission Veterinary Partners - Cleveland, OH

Employment Type : Full-Time

Suburban Animal Hospital has open opportunities for two full-time and one part-time Customer Service Representative to join our team! Location: 5977 State Rd, Cleveland, OH 44134 Shift Details: This is a full-time and part-time position working Daytime shifts 7am to 6 or 7pm week days.

• no overnight, ER, afterhours or on-calls!

Alternating weekends are Saturdays 8-2pm. At Suburban Animal Hospital you will be a part of an experienced team that focuses on gold standard medicine and continuous improvement. Our Clinic offers a great tech to DVM ratio providing our DVMs the support they need throughout each day. Our doctors at Suburban offer a variety of services - our team puts emphasis on preventative care, in addition to allergies and tick-borne disease, soft tissue surgery as well as most orthopedic procedures. In addition, our practice is equipped with ultrasound and other 'toys' to aid in the diagnostic phase. We offer a collaborative team environment and strive to provide genuine Work Life Balance for all our Team Members. Summary: A veterinary receptionist must be able to provide excellent customer care in accordance with hospital policy and promote gold standard medical care. While under the supervision of the practice manager, a veterinary receptionist must be able to effectively and accurately perform the following duties that include but are not limited to: Veterinary Care

• Maintain excellent client communication.
• Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar, terms and accurate information.
• Review medical records, estimates or discharge instructions with clients.
• May be asked to assist animals with minimal contact.

Reception Skills

• Provide client care for scheduling appointments, taking payments and checking in clients.
• Answer the phones in a courteous and informative way.
• Cleaning and Maintenance.
• Assist in all daily duties for clinic care.

Facility Care

• Participate in any special cleaning duties.
• Perform equipment maintenance as directed.
• Delegate additional cleaning duties as necessary during slow times in the absence of a supervisor.
• Identify areas or items needing additional attention.

Computer Skills

• To perform this job successfully it will be necessary to become proficient in the use of the practice management software.

Special Working Conditions

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds, and over 50 pounds with a co-worker.
• Endure sitting, standing and walking on hard floor surfaces for extended periods
• Ability to be confident around pets.
• Able to work in noisy work conditions with sounds from animals and equipment that can be moderately high.
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
• Requires sufficient ambulatory skills in order to perform duties while in a hospital environment.
• Employee is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• Minimal travel required, possibly for vendor visits and associate education.
  • Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.
  • Must be able to exchange accurate information with all clients and team members.

Apply today for immediate consideration!
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