Customer Service Representative Details

Customer Service Representative

CALLOGIX INC - Bedford, NH

Employment Type : Full-Time

Join the CaLLogix 2020 Customer Service Dream Team!

CaLLogix Customer Service Representatives reflect the importance of teamwork in providing outstanding service to all customers.

2020 hasn't exactly proven to be a dream of a year so far—-more like a very strange nightmare!

But despite this year's challenges, the CaLLogix Dream Team has embraced new work arrangements, they are passionate about what they do, they strive for excellence, they adapt to change, and they value teamwork.

We are seeking new faces to join our Dream Team to provide support for our clients & their customers, in our Bedford, NH call centers.

GENERAL DUTIES

• Consistently providing customers with exceptional customer service via incoming telephone calls, utilizing various database systems and platforms
• Creative problem solving within a team environment
• Desire to create a caring atmosphere for customers
• Flexibility and willingness to change as business needs change within the project
• Take ownership of work and see opportunity in the unexpected

REQUIREMENTS

• Successful work experience in a customer focused environment with direct customer contact preferred
• Knowledge of personal computer operations, software packages and Windows
• Excellent organizational, problem solving, communication and interpersonal skills
• Ability to successfully comprehend, retain and apply training, new materials, procedures, policies, and account updates
• Must be able to manage priorities and multi-task
• Must have strong drive and work ethic
• Must have excellent coping skills for stress management and multitasking
• Must have high level empathy for helping others
• Demonstrates a high degree of confidentiality and professionalism
• High school diploma or equivalent (GED)