Customer Service Representative Details

Customer Service Representative

Hammer - Austin, TX

Employment Type : Full-Time

We have an opening for an amazing Customer Success Representative to join our team. We are only looking for the best of the best. Are you the go-to person for everyone at your company? Do you always have a winning attitude in everything you do? Are continuously learning and improving your skills? If you are honest, self-driven, ambitious, curious, and believe you are the master of your own destiny, then we want to meet you!

A little about us:

Hammer is an exciting tech startup that just relocated to Austin. We’ve been profitable since day one and are fully self-funded. As an innovative Software as a Service (SaaS) company, we build high-demand products for the automotive industry that help dealerships engage with today’s buyers the way they want to. Things like instant messaging with buyers on social media, helping consumers buy cars from home, and assisting dealerships pivot to new market/consumer trends are part of the value we provide. Even amid the uncertainty of Covid-19, our business remains strong and more relevant than ever! A fundamental part of our culture is anti-fragility, which means not only do we as a business survive difficult times, we actually become stronger from disruption.

The Customer Success Representative Position:

We are looking for someone that is good with a computer, and can navigate quickly on a Mac computer. 50% of this job is navigating through our platform and our vendors and the other 50% is communicating with our customer base.

We need a strong communicator who can reach out to new customers and make a positive first impression. You will lead them through the onboarding process of our software and strive to understand their goals to draw a clear path for immediate success. Your role will grow as you learn more about our company and how to use our system.

We are looking to grow rapidly and offer an amazing opportunity to be a part of a dynamic company and culture. We set high standards for our employees and think it’s important to reward top performers. We have a creative and fast-paced working environment, so get ready to bring your “A” game to work everyday!

Qualifications:

• Bilingual fluency in both English and Spanish highly desirable

• Proven recent success in a customer service role

• Competent in IOS software

• Comfortable using a Mac desktop

• Experience with Google Docs (Pages, Spreadsheet and Slides)

• Experienced with Google Drive

• Ability to prioritize, multitask, and engage dynamically with a set of customers

• Experience making outbound calls to difficult business owners

• Ability to quickly adapt to new situations and think on your feet

• Friendly, enthusiastic, and outgoing personality

• Possess a technical aptitude to understand new products and platforms

• Ability to navigate conflict and foster honest dialog

• Must be reliable and hardworking

Benefits Offered:

• Unlimited paid time off - we believe in a healthy work/life balance

• Ten personally-selected paid holidays of your choice - we believe in individuality

• Medical, Dental, Vision, Life Insurance

• 401K

At Hammer Corp, we are committed to creating an inclusive environment for all. We don’t just accept diversity - we celebrate it, we support it, and we thrive on it. For the health and safety of our team, Hammer has a drug-free workplace policy.

Hammer Corp is an equal opportunity employer and does not discriminate on the basis of race, religion, color national origin, age, sex, gender, sexual orientation, disability or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
This is a remote position. All interviews will be conducted remotely as well.

Experience:

• Customer Service: 1 year (Required)

Work Location:

• Fully Remote

Communication method(s) used:

• Email
• Phone

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

This Job Is:

• Open to applicants who do not have a college diploma

Company's website:

• https://www.hammertime.com/

Benefit Conditions:

• Only full-time employees eligible