Associated Wholesale Grocers, Inc. (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving over 3,800 locations in more than half of the states in the country from ten distribution centers. In addition to its' cooperative wholesale operations, the company also operates subsidiary companies that provide real estate and supermarket development services, digital marketing services, and is a wholesale supply provider of health and beauty care, general merchandise, specialty/international foods and pharmaceutical supply. If you have a passion for retail, the drive to succeed in a fast-paced industry, we can't wait for you to join the team! Make us your Best Choice!
Job Summary:Reporting to the Manager, Inventory Management CSR I meet, satisfy, and exceed the needs of our member ship regarding all areas that pertain to orders, ads, and prebooks. To efficiently, consistently and constantly exceed customer's expectations. CSR's must be friendly and respectful, dealing promptly with any and all complaints, and always honoring commitments.
Principal Duties and Responsibilities:- Makes sure all retail members needs are met or exceeded, making sure customers are completely satisfied with end result.
- Assist buyers in effective communication to retail members resolving any and all retail opportunities
- Adjusts store orders and SSO reports based on store and buyer requests as needed to insure retail member needs are met.
- Create handbills as needed for emergency ad product, etc.
- Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
- Tracks, prints, and distributes all ads and promotional information for all ad groups
- Communicates weekly egg pricing upon receipt from AWG Brands, publishing immediately to retail membership.
- Accurately submits retail prebook orders daily, batching and verifying daily input of orders.
- Works with assigned divisions to insure timely system entry of retail and Food Show orders.
Knowledge, Skills and Abilities: - High school diploma
- Minimum of 6 months previous customer service experience
- Microsoft office experience required, access experience preferred
- Must be able to multi-task easily and efficiently
- Must possess excellent prioritization skills
- Must be detail oriented and have good organizational skills
- Must be a good team player