Customer Service Representative (Hybrid) Details

Customer Service Representative (Hybrid)

Medical Guardian LLC - Paoli, PA

Employment Type : Full-Time

MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department in our Paoli PA office. The ideal candidate will be skilled with using use our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

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Hybrid Position-*

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This is a full-time position requiring a daily schedule of 9:00am-5:00pm.* Interested candidates should be able to commute to Paoli, PA 2-3 days a week.

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Tasks*

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
• Making necessary changes to existing customer records, and cancelling service when needed
• Answering phone calls and emails daily

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Qualifications*

• Minimum associate degree in healthcare related field (preferred)
• Proficiency in the Microsoft Office suite of applications required
• Ability to type at least 40 WPM
• Must complete daily tasks assigned
• Must be detail oriented
• Ability to adapt to changes

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Behavioral Requirements*

• Intelligent individual with excellent oral and written communication skills
• Critical thinker - ability to decipher when things are missing or incorrect
• Accurate and organized - heavy data entry of important information
• Friendly phone demeanor - will be in direct contact with both customers and referring sources
• Team player - will work on the Intake team as well as with other departments daily
• Punctual and reliable with a professional appearance and demeanor

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Compensation*

• $35,000-38,000/year (negotiable, based upon experience)
• Uncapped quarterly performance bonus
• Healthcare/vision/dental/401(k)
• Accrued PTO

Founded in 2005, Medical Guardian is a leading provider of innovative medical alert systems that empower people to live a life without limits. A member of the National Aging in Place Council, Medical Guardian is headquartered in Philadelphia and provides support to hundreds of thousands of people across the country who are ready to take on the next chapter of life while remaining safe living in their own home. Whether it’s an in-home system or a mobile device with GPS capabilities, Medical Guardian has the personal medical alert device to meet an array of needs and lifestyles.
Medical Guardian has been named “Top Workplaces” by the Philadelphia Media Network in 2018, “Best Places to Work” by the Philadelphia Business Journal in 2015 and ranked number 24 in The Philly 100 fastest growing companies. In 2017, the company made its fifth appearance in a row in Inc. 5000 Fastest Growing Private Companies in America list. Here at Medical Guardian, we believe that we are doing more than selling medical alert devices; we’re saving lives. Learn more about Medical Guardian by visiting www.medicalguardian.com .

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year