Customer Service Representative-DeWitt Details

Customer Service Representative-DeWitt

Americas Preferred Homes Warranty - DeWitt, MI

Employment Type : Full-Time

America’s Preferred Home Warranty is one of the fastest growing Home Warranty Company in the United States. Our foundation is based on biblical principles and we strive to follow the golden rule. Our business culture gives honor to God and operates under Godly principles.

A home warranty is a service contract that pays toward repair or replacement of any covered appliance or home system that malfunctions under normal conditions of use. We have been successful for several reasons:

CONTROL: Homeowners can choose ANY licensed
contractor for claims

SECURITY: Our homeowners have depth and breadth
of coverage from unexpected repair costs

EASY CLAIMS: Our homeowners enjoy 24/7/365
person-to-person service, and we are listed as a Top-10
home warranty provider by Homewarrantyreviews.com.

We provide our staff with a warm and welcoming work environment, which includes a kitchen with TV, as well as a work-out facility. Our employees routinely tell us how they enjoy working here.

We value our employees' hard work and dedication to quality.
In addition to a positive environment with opportunities for growth
and advancement, we offer competitive pay and paid time off.

We are seeking highly motivated Customer Service Representatives.

Position Summary:

HOURS OF WORK: 11:00am-1:00am (Varying shifts starting at 11 a.m. Must have open availability.)

We have a great training program to equip our Customer Service Representatives (CSR) so they are fully prepared to provide support to our customers over the telephone and assist them in processing home warranty claims.

This position primarily involves customer support over the telephone
in a call-center environment. CSRs use the telephone, computer, and
copy and fax machine on a routine basis.

Starting Pay: $13.00

Benefits:

Paid holidays (64 hours of holiday pay per year), up to 5 weeks of paid vacation, Medical/Vision/Dental benefits, 401k Retirement benefits, Life Insurance, and Aflac.

If you are looking for a great career with excellent benefits, this is it!

• High school diploma or equivalent required.
• Remote work will be required for a short period of time due to social distancing. As such the following items are mandatory:
• This will be a 8 week Virtual Training program
• Must have internet speed of at least 50/100 mbps
• Must have a direct internet connection to your home or the home from which you will work (Comcast, WOW, etc.)
• Must have Chrome Browser (can be downloaded)
• Strong telephone skills
• Good written and verbal communication skills
• Self-motivated with strong work ethic, integrity, and values
• Experience with Microsoft Word, Excel, PowerPoint & Outlook
• Required background and drug screen

Come join our APHW family today!

America’s Preferred Home Warranty is an EOE.