Major Responsibilities:
- Work safely and effectively in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
- Provide quality service and support to external and internal customers.
- Promptly answer customer telephone calls and respond to e-mails.
- Enter customer orders into OE System, and post to Ship Log (Excel document).
- Communicate customer requests or changes to Sales and Production personnel.
- Maintain customer data base in OE system.
- Gather and forward information to corporate regarding new customers.
- Schedule customer deliveries with transportation carriers, via Lean Logistics system and email/phone.
- Track customer’s inventory at offsite locations.
- Contacts customers regarding collection opportunities.
- Sources transportation rates from carriers for new customer destinations.
- Completes end of Month/QTR/Year reconciliations, reports and close outs.
- Perform all required duties and tasks in accordance with Greif policies and financial control procedures.
- Resolves problems efficiently and effectively.
- Maintain appropriate confidentiality.
- Print product and customer labels as needed.
- Maintain paper file system for each customer.
- Provides general administrative assistance for special projects as requested.
- Coordinate production schedules and regulates flow of work within or between a wide variety of manufacturing departments.
- Review master schedule and work orders to track progress of production and review factors affecting the schedule.
- Establish priorities, and may change schedule according to projects, work order specifications, and availability or capability of workers, parts, material, machines, and equipment.
Work Experience:
- 2 or more years’ experience in customer relations.
- At least of experience serving in a customer relations related role in the Corrugated box industry
- Must have ability to multitask and meet deadlines in fast paced environment.
- Punctual and reports for work as scheduled.
- Works overtime when necessary to complete job functions.
- Ability to think critically, solve problems, and act with good judgment is essential.
- Strong organizational and communication skills.
Education:
- High school diploma or equivalent required. Associates or College degree preferred
Knowledge & Skills:
- Must have proficient computer skills plus Microsoft Office programs Excel, and Word.
- Superior interpersonal skills a must.
- Must be detailed orientated.
EEOStatement: htps: //www.greif.com/uploads/media/default/0001/03/230497a078bec89c55df07d1d04e7f6db5ac6122.pdfWe offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Palmyra, PA 17078: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Required)
- Microsoft Office: 2 years (Required)
- Order Entry: 2 years (Required)
Work Location: One location