Customer Service Rep III Details
Customer Service Rep III
Hubbell Incorporated - Hamilton, OH
Employment Type : Full-Time
Corporate OverviewHubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us. Division OverviewHubbell Construction & Energy (HCE) focuses on products to support four business segments: Connectors, Grounding & Tooling, Gas Connectors & Accessories, Harsh & Hazardous, and Distribution. With markets in renewable energy, lighting, transportation, data center, telecom, utility, extreme environment, gas and water distribution, power generation and oil & gas, we guarantee that our products set the standards for industry solutions. Our success not only depends on our value proposition, but on the strength, knowledge and expertise of our employees. Posting Address Connector Manufacturing Company3501 Symmes Rd.Hamilton, OH 45015 Position Overview The Customer Service Representative II is the primary liaison between customers (Interco) and CMC for all aspects of day-to-day sales activities principally having to deal with orders, expedites, order modifications, order confirmations, and the generation of reports. Interfaces with the customer and all supporting CMC departments in taking the necessary actions to develop appropriate responses and communicate replies that meet customer requirements and align with company goals and objectives. The Customer Service Representative II is the primary liaison between customers (Interco) and CMC for all aspects of day-to-day sales activities principally having to deal with orders, expedites, order modifications, order confirmations, and the generation of reports. Interfaces with the customer and all supporting CMC departments in taking the necessary actions to develop appropriate responses and communicate replies that meet customer requirements and align with company goals and objectives.
Duties and Responsibilities Duties and Responsibilities
- Provide support for all Interco activities/assigned accounts.
- Develop & maintain and grow relationships with Interco customers.
- Coordinates all aspects of customer service including delivery status, technical inquiries, expediting, order maintenance, documentation.
- Position acts as a liaison between Interco customer & purchasing, manufacturing, engineering for all issues including but not limited to expedites, samples, sales drawings and other related activities.
- Implements all change orders, order cancellations and maintains existing sales orders and acknowledges processing of order changes to customer.
- Successfully complete:
- The CSR will be trained in all functions of the customer service representative position. New hire will train with individuals within the department for a couple of weeks to achieve a better understanding of customers and how the CSR works with them along with learning the various functions that are used in SAP.
- New hire will spend time with each department learning each department’s functions and establishing a close working relationship with those individuals within those departments.
- The individual will be trained on interpreting and supporting customer forecasts.
Language Skills - Good communication skills are key, as this position is the focal point for communication and the coordination of information with the intercompany customers and effected CMC departments. Ability to read and interpret documents such as customer orders, spreadsheets, as well as other related documents.
Mathematical Skills- Advanced mathematical ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Need to be able to exercise good judgment and decision making
skills.
Computer Skills - To perform this job successfully, an individual should have a good working knowledge of SAP and SAP functions.
Other Skills and Abilities - Must be detail oriented. Must be organized and have the ability and drive to meet deadlines and work under pressure. Have an excellent working knowledge of Excel.
EDUCATION section. 6 of 8.
Section Title: Education
Education
- Bachelors Degree
- High School Diploma