We are looking for a CUSTOMER SERVICE PAYROLL SPECIALIST to establish and maintain employee payroll records and provide dedicated quality processing services making our company a leader in the industry.
As a Customer Service Payroll Specialist on our team, you will play a critical role in serving our small business clients that trust our services to manage their changing payroll needs. Being the face of payroll to a dedicated client base, you partner to deliver expert payroll processing and services.
RESPONSIBLITIES:
- Process weekly, semi-monthly, and custom calendar payroll
- Calculate paychecks using tax tables
- Inspect automated system outputs such as registers and standard reports
- Determining and correct out-of-balance conditions
- Check and audit timekeeping records for standard compliance
- Validate time and attendance records from TLM system with payroll
- Enter in new hires into Payroll Central
- Post changes in pay and tax status
- Process involuntary deductions such as levies and garnishments
- Prepare special reports for management
EXPERIENCE:
- 1- 3 years automated payroll systems experience or equivalent accounting experience
- You will have previous payroll experience in a client facing environment
- A desire to deliver best in class customer service, to your clients for their payroll needs
- Your knowledge in Microsoft Word, Excel, and Outlook
- Finesse: a demonstrated ability to deliver under tight deadlines or unusual or critical situations
- Your skills to execute while navigating through a variety of different tasks
- Professional presentation of written information, that is clear and effective for your success with your clients
- Your collaborative, team minded successful attitude
- Direct experience in a variety of SaaS payroll systems, and your ability to learn new ones
- Background of in house payroll processing experience in a small to mid-sized business is highly preferred, but not required.
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- strong customer service background
- excellent written and verbal communication skills
- strong multi-tasking skills
- ability to think outside the box and solve problems
- flexible and adaptive to change
- willing to learn new things and partner across the organization
- strong professionalism and ethics
- willing to work in the office 5 days a week
- willing to work overtime and perform other tasks as assigned as needed
- able to work 8-5 Monday - Friday
- payroll expertise is a +
- experience with Salesforce is a +
- must be proficient in MS outlook and word
- must have basic Excel skills (can filter, use basic formulas, etc.)
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
Experience:
- automated payroll systems or equivalent accounting: 1 year (Preferred)
Work Location: One location