Customer Service Field Representative Details

Customer Service Field Representative

Direct Energy - Toledo, OH

Employment Type : Full-Time

We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Responsibilities

• Undertake all customer support tasks in external facilities
• Operate efficiently to conclude all on site installation, repair, maintenance and test activities
• Guarantee that the work progress accurately follows the agenda
• Perform troubleshooting and strive to resolve issues
• Produce frequent and analytical service reports
• Operate vehicle in a safely manner and use field automation systems
• Adhere to company’s given rules and regulations
• Team up with colleagues and pass on important information
• Discern customer needs and offer advice or recommendations
• Formulate relationships of trust with customers

Skills

• Proven experience as a field service representative
• Ability to manage and preserve technical equipment
• Good knowledge of english
• Ability to easily acclimate to modified schedules and shifts
• Accustomed to using mobile tools and applications
• Technical degree or certification

Job Types: Full-time, Part-time, Temporary, Internship, Contract, Commission

Pay: $450.00 - $750.00 per week

Experience:

• Customer Service: 1 year (Preferred)

Contract Length:

• Varies

Contract Renewal:

• Likely

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Employment Length:

• 1 - 3 months
• 4 - 6 months
• Varies

Typical start time:

• 9AM

Typical end time:

• 6PM

Internship Compensation:

• Pay
• College Credit

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place