Customer Service & Custom Projects Coordinator
Employment Type : Full-Time
Essential Functions:
- Accurately inputs and notates all Customer Service repairs information into Moraware program for the Stone & Tile departments
- Updates Outlook Calendar daily with the tasks/requests achieved
- Organizes, schedules & ensures all materials are available for Customer Service requests for repairs for the Stone & Tile departments
- Guides and instructs installers with Customer Service repairs as needed
- Communicates with the Customer Service Manager constantly to ensure department is running smoothly
- Follows up on all open tickets until all are billed and collected
- Responsible for the upkeeping, maintenance, and inventory of samples
- Codes samples with proper variation numbers
- Requests new samples from Fabrication Shop as needed
- Helps gather samples for granite submittals for all projects
- Prepares samples with proper labeling with customer and project information
- Ships out samples to customer in a timely manner
- Takes pictures of samples submitted and forwards them to Estimating department to be properly saved
- Requests and sends out custom project proposals for approval
- Schedules field measurement with Engineering department
- Requests material purchase for custom jobs
- Sets up job in Moraware; creates work orders and activities
- Ensures each custom job has been billed by the Accounting department