Customer Service Coordinator Details

Customer Service Coordinator

Deloitte - Cincinnati, OH

Employment Type : Full-Time

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

• Coordinate appointments with customers to receive their various examinations as part of the evaluation process.
• Answer phone calls and e-mails, greeting customers and prospective customers and reminding them of upcoming appointments
• Scheduling examination appointments
• Resolve scheduling conflicts as they occur
• Immediately report system issues to manager or appropriate parties.
• Continually look for and suggest process improvements that will benefit our customers
• May be required to work weekends, holidays, or off-shift, as necessary

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Contact Center practice is part of Deloitte's GPS Customer Strategy and Applied Design offering. It focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world. The Contact Center practice achieves this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.

Qualifications

Required:

• High School Diploma/ GED Required
• 1+ years of customer service experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to work remotely/from home.
  

Preferred:

• Associates Degree
• Contact Center experience
• Excellent customer service, leadership and team interaction skills
• Demonstrated ability to coach team members to higher levels of performance
• Ability to organize simultaneous tasks for individual assignments and the workflow of others within the unit