Customer Service Consultant Details

Customer Service Consultant

CVS Health - Texas

Employment Type : Full-Time

ActiveHealth is dedicated to helping our members set goals and make choices which enable them to lead healthier lives. We provide education to make informed decisions and support to reach those goals. Customer Service is the first point of contact and we need energetic, compassionate people who are dedicated to helping our members understand what is available to them to reach their goals. Primary functions performed are:

• Educating identified members about programs available to them to promote wellness
• Educating members on their company sponsored incentives and status checks on incentives earned
• Promoting our mobile app
• Assisting members with portal questions (password resets, registering, navigation, filling out health assessments)
• Assisting with member inquiries or concerns – end to end contact
• Contact with the members will be primarily inbound and outbound telephonic and member chat.

Required Qualifications
2 yrs experience in a customer service call center environment. Both inbound and outbound preferred.

• Excellent communication skills both verbal and written
• Keyboarding skills and able to type 45 WPM with 95% accuracy. You can use on-line tools to take.
• Demonstrate ability to handle multiple assignments competently, accurately and efficiently.
• Ability to follow direction, multi-task and adapt to change
• Foundational computer skills such as navigating, using MicroSoft Office and basic troubleshooting skills
• Ability to learn in an on-line environment
• High Speed internet connection required

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

• Prior experience supporting wellness or healthy lifestyle programs
• Experience working in a call center environment where performance is measured against business metrics
• Experience working with a Chat platform preferred but not required

Education
High School Graduate/GED

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.