Customer Service Associate Details

Customer Service Associate

Salud Family Health Centers - Aurora, CO

Employment Type : Full-Time

Company Description

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

As a Customer Service Associate (CSA), you will be responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. At Salud, our CSAs approach their tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change, while adhering to the spirit of the SALUD mission statement.

We offer:

• Starting Wage - $15.50 to $18.50 per hr.
• 5 day work week – Monday to Friday – Available 8 am to 5 pm

Comprehensive Benefits Package including:

• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D, Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program
• Generous vacation accrual
• 9 Paid Holidays per year (including a Floating Holiday and paid Birthday)
• 8 Paid accrued Sick Days per year
• Retirement savings plans
• Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5% of your base salary each month

Our Mission is to provide a quality, integrated health care home to the communities we serve

About our Clinic:

Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with Salud:

Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and checks them in for all appointment types, checks patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Minimum Requirements

Knowledge, Skills, and Abilities:

• Bilingual English/Spanish required
• Computer systems applications (MS Office, PowerPoint, Chrome, etc.).

Education:

• Graduation from an accredited high school or GED required.

Experience:

• One year of front desk/customer service experience in a medical setting preferred

Salud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.