Customer Service Assistant Details

Customer Service Assistant

Stevens Transport - Dallas, TX

Employment Type : Full-Time

Stevens Transport, Inc., one of North America's leading logistics and full-service transportation companies and an elite contributor to the modern supply chain, seeks a full-time, highly motivated, solution focused Customer Service Assistant with a positive attitude and strong leadership skills to join our Operations Team.
This exciting position offers excellent compensation, superior benefits, company-wide opportunities for advancement and long-term career development for the right candidate. Could that be you?
As the Customer Service Assistant, you'll support both our sales and customer service teams to build customer relationships on new and existing accounts. You'll be responsible for assigning details to shipments waiting to be assigned to drivers, as well as tracking, tracing and resolving any issues with freight delivery. Communicating with customers, heavy data entry and reporting will play a big part of this position.
You must possess excellent oral, written and interpersonal communication skills and a passion for working with people. You must be able to meet and exceed customer needs and expectations by providing impeccable service. You must thrive in an unpredictable, deadline-driven environment and be able to multi-task and juggle priorities as well as have strong problem-solving skills.
Customer Service Assistant Schedule/Shift:M-F 7:30am - 5:00pm Every other Saturday 8:00am - 12pm Customer Service Assistant Responsibilities:

• Performing general administrative and clerical duties
• Booking loads and entering orders from customers
• Assigning details to shipments so they can be assigned to drivers
• Scheduling pick-up and delivery appointments for outbound shipments
• Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts that occur with loads
• Compiling reports and heavy data entry
• Receiving and cross-referencing driver bills of lading for accurate documentation and payroll
• Researching proofs of delivery

• Associates degree preferred
• 1 year of customer service experience
• Proficient and accurate data entry skills
• ability to communicate effectively
• Ability to multi-task, prioritize, quickly process information and perform in a deadline-driven environment
• High degree of initiative and independent execution
• Extremely organized
• Excellent computer skills and proficiency in Microsoft Excel required; some familiarity with AS/400 operating system is ideal
• Ability to handle high volumes of inbound and outbound email and calls