Customer Service and Technical Support Representative Details

Customer Service and Technical Support Representative

Smart City Networks - Kansas City, MO

Employment Type : Full-Time

Company Overview
Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen.
Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
This combination role ties customer service and technical responsibilities in one; we are looking for someone who has a dual passion for technology and customer service.

Essential Functions:

• Execute customer sales and service responsibilities under the direction of management.
• Process routine requests, respond to inquiries, collect monies, and provide support of show site service desk activities.
• Input data and print reports from proprietary software.
• Distribute and collect customer surveys as assigned, oversee material and equipment inventory management, and assist in setting up and closing shows.
• Interacting with show and event customers to help connect their networks
• Taking show schematics/ maps and plans and transforming them into real-life, well-connected networks
• Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set-up as planned
• Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trained

Qualifications
Minimum Job Requirements:

• Ability to multi-task and respond to multiple interruptions in a professional manner
• Exceptional organizational skills
• Professional presence and demeanor
• Strong attention to detail is essential
• Passion for technology, desire to learn in IT and telecom networking field
• Customer Service focused, friendly while exhibiting a can – do mentality
• Desire to build long -term relationships

As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen.
Smart City Networks is proud to be an Equal Employment Opportunity and AError! Hyperlink reference not valid.ffirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 702-943-6000

Job Type: Part-time

Pay: $28,848.00 - $44,440.00 per year

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Kansas City, MO 64105: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Required)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Technical support: 1 year (Required)

Work Location: One location