Customer Service Agent - Return Agent Details

Customer Service Agent - Return Agent

Enterprise Holdings - Charlotte, NC

Employment Type : Full-Time

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.
This position will be located at the Charlotte Douglas International Airport.
This is a part-time benefits eilgible position working up to 35 hours per week and pay is $12 / hour.
Qualified candidate must be available to work one of the following schedules:
Schedule #1:Sunday: OFF Monday: OFF Tuesday: OFF Wednesday: 8:00 AM - 6:00 PM Thursday: 8:00 AM - 6:00 PM Friday: 8:00 AM - 6:00 PM Saturday: 8:00 AM - 6:00 PM
or
Schedule #2:Sunday: OFF Monday: OFF Tuesday: OFF Wednesday: 10:00 AM - 8:00 PM Thursday: 10:00 AM - 8:00 PM Friday: 10:00 AM - 8:00 PM Saturday: 10:00 AM - 8:00 PM
or
Schedule #3:Sunday: 8:00 AM - 6:00 PM Monday: 8:00 AM - 6:00 PM Tuesday: 8:00 AM - 6:00 PM Wednesday: 8:00 AM - 6:00 PM Thursday: OFF Friday: OFF Saturday: OFF
We offer:

• Paid time off
• Employee discount
• 401k retirement plan
• Training and development

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, and for more information on our Complete Clean Pledge, please click here.
Responsibilities:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
  Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans
Qualifications:

• 
  Must be at least 18 years old
• High School Diploma or G.E.D. required
  
• Minimum of 1 year customer service experience
  
• Must have a valid driver's license with no more than 2 moving violations within the last 3 years
  
• No drug or alcohol related convictions on driving record in the last 5 years
• Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
  
• Apart from religious observation, must be able to work the following shift/schedule(s):

Schedule #1:Sunday: OFF Monday: OFF Tuesday: OFF Wednesday: 8:00 AM - 6:00 PM Thursday: 8:00 AM - 6:00 PM Friday: 8:00 AM - 6:00 PM Saturday: 8:00 AM - 6:00 PM
or
Schedule #2:Sunday: OFF Monday: OFF Tuesday: OFF Wednesday: 10:00 AM - 8:00 PM Thursday: 10:00 AM - 8:00 PM Friday: 10:00 AM - 8:00 PM Saturday: 10:00 AM - 8:00 PM
or
Schedule #3:Sunday: 8:00 AM - 6:00 PM Monday: 8:00 AM - 6:00 PM Tuesday: 8:00 AM - 6:00 PM Wednesday: 8:00 AM - 6:00 PM Thursday: OFF Friday: OFF Saturday: OFF