Customer Service Agent PNC Details

Customer Service Agent PNC

SYKES - Wise, VA

Employment Type : Full-Time

At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Financial Services Representative to assist customers in obtaining banking information and provide customer service support at the Wise site! You'll shine in this role if have experience or interest in the financial services industry and a strong passion for helping customers. In this role, you'll listen to customer needs and concerns and help them to solve problems concerning service or products in a fun team environment.

During this time of the COVID-19 pandemic, we're keeping your health and safety top-of-mind. We have implemented the following procedures at our Fayetteville location:

• Video interviewing tools so you can interview for a job with us right from home!
• Increased hand sanitizer stations and wipes throughout the facility
• Mask required 100 percent while in facility
• Sick call out and assessment with HR
• Enhance cleaning daily in facility, with a concentration on highly touched surfaces
• Educational videos and signage throughout the facility providing updates and information
• Day one education session regarding COVID in and outside of workplace
• Communication/deep clean/Quarantine process for all positive cases or potential exposure

Work with us and you'll enjoy:

• Full-Time Schedule (40 hours/week)

• 100% Paid Training

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan

• Paid time off

• 100% free college tuition program through Ashford University (online) after just one year of employment!

Required qualifications, skills and experience

Apply with us, if you possess:

• A high school diploma or GED and are at least 18 years old

• Excellent communication skills (both written and verbal)

• Ability to multi-task and adapt to changes quickly

• Previous banking or financial services experience (preferred)

• 6 months -1 year of customer service experience in a call center environment (preferred)

About SYKES

About SYKES Wise

Location: 10431 Pinnacle Drive, Wise, Virginia 24293


SYKES Wise is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Wise!

EEO statement

EOE/Veteran/Disabled