Customer Sales Associate Details

Customer Sales Associate

Opendoor - Phoenix, AZ

Employment Type : Full-Time

About Opendoor:Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy - we have a place for you. Real estate is broken. Come help us fix it.

The RoleThis is a unique opportunity to join our growing customer experience team in Phoenix. This role combines elements of customer service, consultative sales and operations. You will serve as the main point of contact for our customers. These customers are often selling homes in which they raised their kids, grew old together, and dreamed their next chapter. They may be buying the next place they will call home - where a new future awaits.
From the moment they first consider moving until they get their next set of keys, you’ll be there as their guide, to empower them to get to the finish line, and unblock any issues that come their way. While we communicate directly with home sellers, the work we do extends far beyond answering questions and delivering information. To create peace of mind you will build a personal relationship that enables you to anticipate your customers’ needs and tailor their experience. If you get your energy from empowering people, problem solving, and turning any situation into an incredible experience… this role is for you. As a Customer Sales Associate, you will:

• Connect personally with your customers in order to discover and provide their ideal customer experience through phone calls, video calls, emails and text messages
• Guide customers through the entire Opendoor home selling process as the customer’s main point of contact
• Personally manage customer needs and protecting timelines for fast-moving transactions in an organized, professional, and friendly manner
• Be there for your customers when they need you, making it necessary to be available across timezones, including evenings and weekends (real estate doesn’t sleep)
• Work closely with world-class teams to rapidly build better processes, tools and customer experience
• Manage a pipeline of customers and drive towards conversion to multiple Opendoor products, proactively reaching out and following up with them throughout the life of their Opendoor offer

We are looking for teammates who are:

• Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our best-in-class customer experience.
• Curious. Your desire to fully understand someone’s needs drives your conversations many layers deep, enabling you to create comfort for your customers while also gaining an understanding for the experience they need.
• Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends.
• True empathy. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people.
• All about team. You thrive on empowering others and taking the time to nurture growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended.
• Skilled communicators + active listeners. You have limitless patience and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen over the course of a 45-minute phone call or 10 emails and you don’t bat an eye.
• Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is creating customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you really excited. You scope the problem, gather supporting evidence, and propose a solution.
• Coachable. You crave feedback and receive it with enthusiasm seeking out opportunities to become a better operator.
• Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools.
• Have a willingness to work in a hybrid capacity (remote and in-office)

It's a plus if you have:

• Real Estate experience
• Real Estate license
• Phone based sales experience

More About Us:Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
We Offer the Following Benefits and Perks:

• Full medical, dental, and vision with optional 85% coverage for dependents
• Flexible vacation policy
• Generous parental leave
• Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
Opendoor Values Openness:Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.