Customer Relationship Manager Details

Customer Relationship Manager

Locus Robotics - Wilmington, MA

Employment Type : Full-Time

Company Description

Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency improvement over cart-picking operations, by empowering pickers to work collaboratively with our robots. All this is accomplished while integrating with the operator’s Warehouse Management System, utilizing and optimizing existing facility infrastructure.

This is an opportunity to join the ranks of a brilliant, high performance team, deploying cutting-edge technology to address real-world logistics challenges for major global brands.

Customer Relationship Manager

The service-oriented leader who will join Locus as a Customer Relationship Manager is distinguished by this singular trait: You make others successful. This is the secret to your success. Customers rely on you, placing the success of their projects in your hands. You won’t let them down. You are equally accountable to your team. They’re confident you’ll deliver – pulling as a unit – even if you’re not the one to get the credit.

You assure customer success through creative solution engineering, dedicated service, and proactive communication. When all else fails, you default to pure grit and determination to adapt and overcome. Inner drive, unrelenting work ethic and insuperable optimism define you.

Responsibilities

You’ve earned this opportunity and Locus Robotics is excited to provide the next arena where you’ll expand your skills, knowledge, and value as an emerging leader. You’ll serve as an ambassador between our business and our world-class global customers to:

• Drive adoption of Locus’ solution by integrating with customer’s business; make allies of site champions, influence the influencers. Spearhead training/retraining efforts and implement creative gamification to incentivize adoption.
• Understand and provide actionable data, present critical insights to various teams within each customer. Execute data driven touchpoints through EBR’s, Executive Summaries, etc.
• Deepen account relationships through customer first mentality, serving as the customer’s mouthpiece to Locus. Assuring customer success is our competitive advantage.
• Implement continuous improvement efforts by leveraging available tools and resources to continually analyze and propel optimization efforts at the site level.
• Proactive management of account inclusive of:
  • Throughput
  • Contractual Rates
  • Support tickets
  • Fleet health

• 5+ years’ success managing strategic customer relationships in a Technical Product Environment (SAAS, SW/HW Product, etc.). Sales Relationship/Account Management or Strategy Consultant backgrounds are applicable.
• Account Management experience in a modern logistics framework (3PL, Warehouse)
• Bachelor’s Degree required. Advanced degrees (MBA, MS) helpful.
• Relevant certifications (PMP, PgMP, SCRUM Master, etc.) highly desirable.

Locus Robotics is pioneering a new vision, one that sees partnership and collaboration as the winning dynamic between robots and humans. We envision a future where robots empower humans instead of replacing us.

Join us – let’s build the future together!

Locus Robotics is an Equal Opportunity Employer