Customer Relationship Manager Details

Customer Relationship Manager

AtoZ Connect - Rockville, MD

Employment Type : Full-Time

We're AtoZ Connect, a dynamic company based in Rockville, MD, and we're looking for an exceptional person to join our team. We work with nearly 500 schools and parent groups across the country, providing them with a unique software that helps them create their school directories and communicate with parents. We also created directory software customized especially for Neighborhood Associations. We have a small team (6 full time and 6 part-time) with big ideas, and our management has a good track record of building successful businesses.Our ideal candidate is someone who is extremely organized and can put in place systems and processes to allow our clients and our office to function at maximum capacity. They are comfortable with web-based software and have a desire to learn more. The candidate also must be extremely detail-oriented. As would be expected, follow-up and proper documentation are essential in this position. As we/you grow in this position, the job will enable you to progress and remain challenged with an increase in your responsibilities and compensation!Customer Relationship Manager Tasks Include:

• Working with our contacts at our client schools/neighborhoods to ensure they have the tools to succeed
• Training our clients on how to use our software
• Answering emails/calls from parents trying to use our software
• Detecting issues/problems with our software based on feedback from customers and analyzing situations happening in real-time
• Prospecting new schools/clients to help grow our business
• Assisting Sales Reps with marketing and collateral as needed
• Updating user guides and other collateral developed to help school contacts and parent users of our software
• Assisting with Accounts Receivable and contacting customers to find out the status of artwork for ads
• Designing and Configuring mobile ads in our School Directory App software
• Collaborating with our marketing personnel to improve both our print and digital marketing initiatives
• Teaming with our graphic artist to ensure directory production runs smoothly

• Competitive Salary
• Paid Vacation & Holidays
• Annual Profit Sharing Bonuses
• Ability to influence the direction of our products
• Laidback work environment
• No needless bureaucracies or inside company politics