Customer Project Manager
Project Specific Experience:
- Ability to breakdown complex problems and address with relevant stakeholders
- Ability to understand how decisions impact the network ecosystem and customer business
- Ability to work in a dynamic & fast-paced environment with tight schedules
- Experience leveraging interpersonal skills to nfluence stakeholders (customer/Vendor/Cisco)
- Experience working with customer team & multiple vendors (contracted with customer).
- Identifying/manage/mitigate project risks, issues, and assumptions
- Experience Managing Escelations
- Building a team, leading and motivating them
- Managing the schedule & budget.
- Experience developing project plan and schedule for stakeholder management
- Experience monitoring and reporting progress at the project-level
- Experience monitoring and reporting progress at the program-level
- Experience leading Data Center upgrades through Operational Readyness
- Experience with complex telecom/mobility projects with multiple vendors
- Experience leading Projects following Agile, Kanban, SCRUM
Project Specific Skills:
- Excellent Communication skills
- Attention to detail and good organizational skills
- Customer facing experience
- Experience with running Agile projects
- Experience with Jira and reporting using Jira
- Experience with Kanban and reporting
- Experience with Sharepoint
- Preferred PMP and/or CSM certified
Competencies:
- Mobility Wireless Projects
- Transport (AAV & dark fiber)
- Cloud - AWS/ Azure
Language Requirements:
Certifications:
- PMP Prefered
- CSM Prefered
Role Experience:
- Manage projects to deliver customer business outcomes for transactional and subscription projects
- Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
- Perform overall project-level planning and lead execution
- Provide vision, strategy and business objective alignment to lead end-to-end project implementation
- Responsible for project metric tracking, and managing project financials and profitability
- Identify opportunities for additional business and provide input to presales and renewal evaluation
- Identify risk, issues and develop risk response strategy
- Lead the execution of contract Change Management process
- Manage Partner delivery and commercials when 3rd party technical delivery resources are engaged on program
- Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community
Role Specific Responsibilities:
- Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
- Ensure scope and Change Management are in place for the project duration
- Ensure key stakeholder status reporting
- Risk, issue, communications management
- Mentor junior Project Management team members
- Participate in, or lead internal strategic or process improvement initiatives
Scope:
- Typically focused on 1-2 large, complex customer projects
- When required, acts as Service Transition Lead within the presale’s environment
Complexity:
- High-risk profile
- Multiple dependencies
- Multi-technology projects
- Global project delivery experience
Expertise:
- College/University degree or equivalent plus 10+ years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization
Job Types: Full-time, Contract
Pay: From $60.00 per hour
Schedule:
Experience:
- Customer Project Manager: 10 years (Preferred)
- Infrastructure (ACI): 10 years (Preferred)
- Routing & switching (Cisco/Juniper): 10 years (Preferred)
- Mobility Wireless: 10 years (Preferred)
- Cloud/AWS: 5 years (Preferred)
- Transport (AAV & dark fiber: 4 years (Preferred)
- PMP/SCRUM: 7 years (Preferred)
Work Location: Remote