Customer Information Researcher I Details

Customer Information Researcher I

Grainger - Lake Forest, IL

Employment Type : Full-Time

The Customer Information Researcher will use standardized research processes to enhance Grainger's understanding of our customers. You will work with Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders to eliminate process waste, use scale opportunities, improve activities, and automate routine work. By making applicable customer information available, we help Grainger market, sell, and provide the best products and solutions that meet the needs of our customers. You will report to Manager, Customer Information Research.You Will:

• Curate and supplement customer information for all of Grainger, through online research, with an emphasis on identifying qualified prospects and segmenting Grainger's current customers
• Contribute to development and continuous improvement of standard research processes
• Implement processes that create customer information, e.g. conducting online research on customers to confirm which industry a location is in
• Contribute to quantitative analysis – with support, write SQL and conduct exploratory data analysis
• Present and defend work with peers
• Develop an understanding of the US MRO market – what customers exist in which industries, and how attractive are they to Grainger?

You Have:

• Statistics, basic data visualization and analytics tools such as: Tableau, SQL and/ or R/Python
• Desire to develop technical and quantitative skills
• Online research Background
• One plus years post-undergraduate experience
• Bachelor' degree

Our Benefits:

• Comprehensive healthcare plans
• PTO and family leave
• Retirement plans

Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe. We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.