Customer Experience Representative Details

Customer Experience Representative

Pentair - Cary, NC

Employment Type : Full-Time

Job Description:

If you are a problem-solver, influencer, have a passion for customer service, and you are looking for your next challenge, check out this opportunity. Pentair is currently seeking a Customer Experience Representative to join our team. The Customer Experience Representative is responsible for managing customer interactions and ensuring high levels of customer satisfaction. The position will work closely with cross-functional groups to resolve customer questions, gain customer insight of Pentair products and create a positive experience with our customers.

We will:

• Create career growth and rotational opportunities within various areas of the organization
• Pay competitively
• Provide on the job training and mentoring in Pentair’s proven best practices
• Offer health benefits & coaching
• Support your long term retirement goals through a competitive 401K matching and stock purchase plan
• Offer employee discounts
• Protect you with life insurance and other options
• Tell you more about all the great benefits – just ask!

You will:

• Provide quality telephone and email support with a high degree of customer service and timeliness
• Record details of customer contacts and actions taken
• Provide high quality communication and professionalism to customers and other stakeholders while demonstrating tenacity to meet customer expectations
• Handle any situation with diplomacy, compassion, and courteousness
• Acquire detailed knowledge and business acumen of the products and processes
• Take initiative to seek answers and raise concerns, work quickly, effectively and professionally, even under stress
• Carryout management directives in accordance with Pentair win right values

You should:

• Have earned a High School Diploma or equivalent
• Have at least 1-2 years of professional experience in a customer service role
• Be able to work independently and creatively with limited supervision
• Contribute to an environment that encourages teamwork and cohesiveness
• Display a strong attention to detail, outstanding resourcefulness and flexibility
• Have outstanding written and verbal communication skills
• Be familiar with Salesforce or similar CRM systems, Microsoft Word, Excel and Outlook

We like, but don’t require:

• Bachelor's degree (B.A. /B.S.)
• Pool Industry experience

More About Us:

Pentair Overview

At Pentair, we believe the health of our world depends on reliable access to clean, safe water. We deliver a comprehensive range of smart, sustainable water solutions to homes, business and industry around the world. Our industry leading and proven portfolio of solutions enables people, business and industry to access clean, safe water. Whether it’s improving, moving or enjoying water, we help manage the world’s most precious resource. Smart, Sustainable Water Solutions. For Life.

Pentair had revenue in 2019 of $3 billion, and trades under the ticker symbol PNR. With approximately 120 locations in 25 countries and 9,500 employees, we believe that the future of water depends on us. To learn more, visit www.pentair.com

Pentair is an Equal Opportunity Employer.

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory