Customer Experience Center Specialist Details

Customer Experience Center Specialist

AlignTech - Morrisville, NC

Employment Type : Full-Time

Join a team that is changing millions of lives.

Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity

As the Customer Experience Center Specialist, you will be a key member of the team responsible for our state of the art Customer Experience Center. This is a highly visible position with both internal and external customers. You will provide support in the center on a daily operational basis for Align University and for all visitors, guests, trainings, and special events.

In this role, you will…

• Partner with leadership regarding the Customer Experience Center, including but not limited to scheduling and logistics, visitor access, meet and greet, and execution of CEC programs
• Develop and maintain events calendar for the center

• Work with the Sr. Manager in being a resource of information regarding Align University and the Customer Experience Center including, but not limited to how to schedule an event
• Act as expert in the capabilities the center offers and recommend ideas and options to interested stakeholders working cross functionally based on best practices
• Ensure a best in class experience is delivered for all center engagements for both internal and external visitors
• Own and execute the process for set up and tear down process for each event including staging, technology, room configuration, catering, etc.

• On-site management of all logistics for duration of assigned events
• Learn and maintain working knowledge of the technology of the center and create escalation pathways for troubleshooting to support the team and ensure quick resolution of any issues
• Support Sr. Manager and local facilities team on any building or space related issues
• Lead and manage special events as needed, including after normal business hours
• Conduct post-meeting surveys, debriefs and reports as needed
• Other projects and tasks regarding the CEC as assigned
  

In this role, you’ll need …

• Bachelor’s degree or equivalent experience required; communications, marketing, or hospitality focus preferred
• 2+ years of customer-facing work experience
• Excellent written and verbal communication skills.
• Excellent work ethic, integrity, professionalism, and a sense of humor.
• Computer knowledge including Microsoft Office software application.
• Must be well organized and detail oriented, able to manage time effectively and prioritize tasks to meet deadlines.
• Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.
• Able to maintain the confidentiality of all business matters
• Able to demonstrate proactive customer service
• Demonstrably strong technical acumen
• Experience in a fast paced and action- oriented environment to accommodate for last minute changes and customer requests

Sound like a good fit?
Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align
Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy. Please review our Applicant Privacy Policies for additional information.
Global Diversity Statement:At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
US EEO Statement: <US ONLY>Align Technology is an equal opportunity employer. We recruit, employ, train, compensate and promote regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran or disability status.