Employment Type : Full-Time
Cloudinary is the leading provider of media management solutions, powering the trusted, award-winning visual experiences for many of your favorite brands. Cloudinary is the de facto media platform standard for developers and non-technical brand managers looking to upload, store, transform, manage, and deliver images and videos online. With more than 30 billion assets under our management and 6,500 customers worldwide, we’re always looking for exceptional people to help us reach for the cloud.
Cloudinary is at an exciting stage, rapidly expanding its product offering, entering new market segments, and extending the customer base. We offer a fun, supportive environment in which you will constantly learn and evolve; a place where your ideas will be embraced and pursued. We are proud of our collaborative, and growth-minded work culture, being included in Forbes Cloud top 100 three times in a row and being a multi-time winner of the “best place to work” award as evident by our Glassdoor score.
We are looking for a customer-facing, detail-oriented and organized Customer Engagement Manager who loves people and creative thinking. You’ll be working with our self-service customers all around the globe, helping them optimize their usage and better manage their accounts. You will focus on optimizing Cloudinary's upgrade/downgrade flows, offering support and responding to related customer queries.
If you are passionate about delivering successful customer outcomes and building long term relationships, this is the role for you. You will be part of a team driving change and shaping the end to end customer touchpoints with all Cloudinary functions throughout their lifecycle. Come join our talented Customer Success team!
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