Customer Care Specialist (FT) Details

Customer Care Specialist (FT)

NSC Diversified - Overland, MO

Employment Type : Full-Time

About Us:
NSC Diversified is one of the largest St. Louis-based providers of Managed Print Services. We offer customized service programs that are designed to help companies optimize their printing environments, and reduce their overall printing costs. We believe in putting our customers first and working from the customer in, not the company out.
NSC Diversified is a casual, respectful, and positive work environment. We are seeking a friendly, driven, and service-oriented customer care specialist. This person would report to the Director of Operations and be a part of our customer care team. They would also work directly with customers and vendors.
Primary Duties & Responsibilities:

• Provides excellent customer service and building customer loyalty through courteous, efficient handling of customer interactions according to client guidelines and requirements
• Provides customer service in a timely manner via several means which include email, face to face interaction, and telephone
• Support our sales and service teams by scheduling service and ordering supplies, answering a multiline phone system, and assisting in preparing monthly invoices.
• Maintains and manages customer accounts.
• Prepares documents and reports for billing and informational purposes.
• Troubleshoots questions and concerns from customers.
• Develops and maintains a vast knowledge of the products and services being offered.
• Communicates customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

• Proficiency with standard office technologies: Especially MS Excel and website navigation.
• Ability to learn proprietary software quickly.
• Strong attention to detail.
• Possess an upbeat, positive and enthusiastic attitude.
• Great Customer Service Skills.
• Ability to prioritize tasks and follow through.
• Driven and goal-oriented individual.
• Willingness and capability to learn new tasks.
• Has strong leadership skills and the ability to work with others.

• Customer service: 1 year (Preferred).
• Microsoft Excel.