Customer Care Representative Details

Customer Care Representative

My Family Dental - Southfield, MI

Employment Type : Full-Time

Overview:

$15.00 - $17.00 per hour

We are looking for a dynamic, experienced Customer Care Representative to join our fast-growing dental partnership network’s (“DPN”) Dental team.

Guardian Dentistry Partners’ (GDP) mission is to support our partner dentist entrepreneurs and teams in building the practices of their dreams. While Guardian brings together passionate, purpose-driven, like-minded dental entrepreneurs who share similar values, each of our partners are very different, and it’s those very differences that make us stronger in positively impacting the lives of everyone we serve across our network of practices.

Our local partnerships offer the chance to work with Partners and team members dedicated to their communities and their teams. As a member of the Guardian team, you will pursue regional business objectives with our Operations team and be a key contributor to the success of your region and of the entire GDP network.

Primary Job Responsibilities:

• Complete new patient insurance verifications and submit insurance benefit breakdowns to the insurance department
• Answer incoming emails and forward to appropriate departments to which it pertains
• Communicate with the front desk and office team members of incoming patient calls by placing them in the queue for the appropriate department to handle
• Serves as the “face” of the company, offering friendly service to those calling in on the phone
• Confirms all future appointments
• Assist patients with scheduling questions
• Complete tasks as assigned by the call center supervisor and/or the office manager
• Follow-up on unscheduled recare/treatment appointments

Qualifications:

• 2-3 years experience preferred
• Associates Degree preferred
• 1-2 years experience in a customer service setting required
• Outstanding professionalism, high moral standards, and a self-motivated work ethic
• Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients
• Driven personality to want to strive to be the best in your profession and provide the best care for our patients.
• Eaglesoft exerpience prefered

Compensation & Benefits:

• Guaranteed Hourly Rate
• Paid Vacation & Paid Holidays
• 401k Program: with matching contributions
• Benefits: (offered at 30 hours or more)
• Competitive health, dental, and vision plan
• Life Insurance and Disability Insurance
• Flexible Schedules

Guardian Dentistry is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. Guardian Dentistry will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Job Summary:

We are looking for an office professional with a friendly attitude and strong organizational skills to serve as a call center representative. In this position, you will answer phones, confirm appointments, gather new patient demographic information and verify the new patients’ insurance plans, return voicemails, answer emails and schedule patient appointments. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you.