Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?
Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Opelika, Alabama.
Who You are:
- You have great communication and strong customer service skills.
- You work well with a team.
- You have excellent work ethic and leadership skills.
What You will be responsible for:
- Provide exceptional customer experiences by empowering your customers.
- Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment.
- Creating work orders, purchase orders and scheduling jobs.
- Ability to navigate through multiple computer applications with speed and accuracy.
- Capability to effectively research and identify solutions using computer-based resources.
- Aptness to work in a paperless work environment where customer privacy is paramount.
- Potential to embrace feedback and coaching to help maximize your potential.
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Who We are:
- We believe in Doing the Right Thing
- We believe in Service Excellence
- We believe in Mutual Respect
- We believe in Delivering Happiness
- We believe in Safety
- We believe in Continuous Improvement and Dedication
Perks:
- Competitive Wages
- 401K Benefits with match program
- Paid Holidays
- Paid Time Off
- Health Plan for team members and their families
- Incentive Programs
- LegalShield
- Marketplace Chaplains
- On staff National Certified Counselor
- Opportunity for person growth and advancement
Qualifications and Skills:
- Minimum of five years’ experience in providing customer service via phone.
- The talent to relate to customers in a professional and courteous manner.
- Ability to stay calm when customers are stressed or upset.
- A strong interest in using and promoting innovation and technology.
- Superb attention to detail and multi-tasking ability.
- Excellent written, verbal and listening skills.
- Computer skills, specifically the ability to use Microsoft Office
- Self-motivation to work under his/her own initiative.
- The ability to work under pressure.
- An interest in ongoing personal development through training and coaching.
- The capability to maintain excellent attendance and adherence to assigned work schedules.
- The aptness to type 30+ words per minute.
- Must pass state, federal and criminal background check
- Must be at least 18 years of age or older.
- Enjoy being part of a team.
Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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