Customer Advisor, Education Details

Customer Advisor, Education

Amazon.com Services LLC - Seattle, WA

Employment Type : Full-Time

• 4+ Years B2B large enterprise sales and/or account management experience
• Good Ownership, Bias for Action, and a willingness to roll up your sleeves
• Active listener and good communicator – both oral and written
• Effective closer
• Proven analytical skills and ability to influence people both internally and externally
• A self-starter and customer obsessed, ready to take Amazon Business’s customer experience to the next level
• Broad commercial awareness developed in a fast-changing environment

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

The Amazon Business for Education team is dedicated to developing solutions inclusive of an expanded online store that combines selection, convenience, and value with new features and unique benefits tailored for Educational Institutions.

Customer Advisors are responsible for both building and managing their book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships following the initial prospect/onboarding and stabilization period. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Information Technology, Facilities, and more.

The Customer Advisor will ensure recommended solutions meet our customer’s procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted. This is an Inside Sales role with 10% travel (tradeshows and customer meetings).

The ideal candidate will have relevant consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.

Roles and Responsibilities

• Initiate prospecting and lead generation activities within Educational organizations
• Assisting customers with registration and presenting registered customers with Amazon Business account tours
• Meet or exceed targets for customer acquisition and customer spend adoption
• Educating and networking with key prospect and customer contacts
• Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
• Drive customer satisfaction
• Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders
• BA/BS degree
• K12 and/or Higher Education Sales background
• Experience with CRMs (e.g. Salesforce.com), MS Office Suite, and other systems
• Understanding of Procure-to-Pay (eProcurement) and system integration

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us